Terms and Conditions of Booking with YOUR Asia Holidays Ltd

10. Documentation Where travel and health documents are necessary to comply with the requirements of the country you may wish to visit then it is your responsibility to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us then you shall reimburse us accordingly. You must ascertain by consulting your own doctor if necessary the specific precautions deemed prudent for the country/resort you intend to visit and ensure that the appropriate medication/inoculations or other precautions are taken.

11. Conditions of Carriage/Accommodation We are neither a carrier nor a provider of accommodation. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned. It is your own responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier’s duly authorised agents and according to such carrier’s regulations. When you book accommodation (whether provided or not) its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodation.

12. Termination We reserve the right in our absolute discretion to terminate your tour arrangements without notice should your behaviour be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.

13. Unused Services No refund will be due to you in respect of non-utilisation of any part of the Tour arrangements made for you.

14. Insurance It is a condition of the agreement between us that you take out adequate holiday insurance against cancellation charges, unexpected curtailment of your holiday, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you. Should you not effect suitable travel insurance cover then you undertake on behalf of yourselves and all members of your party to indemnify both ourselves and our overseas agents and representatives (as applicable) for any costs that arise which would otherwise have been met had such insurance cover been taken out.

15. Complaints We do our very best to ensure that your tour arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity, if necessary by telephoning our UK office from wherever you may be. If a problem arises during your Holiday or Tour it is important that you advise our representative or your guide at the earliest opportunity, whist on holiday, who will endeavour to put things right. If your complaint cannot be resolved locally you should advise us within 28 days of your return of your holiday with us in writing, giving your original booking reference number and all other relevant information. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and where possible rectify any problem.

16. Applicable Law Any contract between us and these booking conditions are governed by and construed in accordance with English Law. Both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.